Jewelry collection with necklaces, earrings, rings, and bracelets displayed on a green background with a green ribbon and box.

FAQ’s

  • As your private jeweler, HOUSE works one-on-one with you to curate personalized options based on your vision. Unlike a traditional jewelry store that sells only what’s in their cases, we have access to an extensive network of diamonds and fine jewelry. This allows us to source exactly what you’re looking for — pieces that reflect your style, honor your budget, and celebrate your occasion.

  • Because HOUSE does not carry costly in-store inventory or operate a retail showroom, our prices are often significantly lower than traditional jewelers. Our pricing is straightforward and transparent — offering exceptional quality without unnecessary markup. Every diamond and piece of jewelry is sourced with the same care and integrity as if we were selecting it for our own family.

  • HOUSE provides a complimentary ring sizing guide upon request to help you find your perfect fit. If your ring requires adjustment after purchase, we reimburse for your first sizing with a trusted local jeweler. Jewelry should feel as good as it looks — and we ensure you are completely comfortable.

  • Every diamond and gemstone HOUSE sources comes with certification from top-tier labs such as GIA, IGI, or GCAL, ensuring authenticity and quality. We offer both natural and lab-grown diamonds, as well as colored gemstones — all sourced exclusively through vetted, ethical suppliers.

  • Engagement rings may be a HOUSE specialty, but we also source all fine jewelry — including wedding bands, earrings, bracelets, necklaces, and heirloom pieces. Whether you’re celebrating a milestone or treating yourself, HOUSE will help you find or create something perfect in gold, platinum, silver, tungsten, and more.

    • Ready-to-wear fine jewelry: typically 1 week

    • Custom pieces & engagement rings: 2–3 weeks

    • Engraved items: 1–2 weeks

    I’ll always communicate expected timelines clearly so you know when to expect your piece.

  • Jewelry is meant to last generations, but it does need care along the way. HOUSE covers your first sizing adjustment if needed, and we recommend having your jewelry checked by a trusted local jeweler every six months for prong security and professional cleaning. Think of it like an oil change — small, regular upkeep that protects your investment for years to come.

  • HOUSE has been immersed in fine jewelry for over 12 years, helping countless clients find and design their dream pieces. Every item we source is treated with the same care as if we were purchasing it for our own family. Your jewelry is always shipped fully insured, with complete transparency around grading and authenticity. Our promise is simple: your trust is worth more than any diamond.

  • HOUSE provides a secure online payment link for all purchases. In-person payments may be made by card or tap-to-pay. For larger purchases — typically over $5,000 — we may request a wire transfer for added security and peace of mind.

  • HOUSE ships nationwide using fully insured, discreet packaging. For your peace of mind, signature confirmation is available upon request.

  • For each purchase, HOUSE creates a personalized online showcase with carefully curated selections. For custom designs, CAD renderings are available upon request. Diamonds may be previewed with 360° video and full grading documentation before they ship — so while you may not be trying pieces on in person, you’ll know exactly what you’re receiving before it arrives.